Privacy Policy

Orders

If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

All order processing is made through the Westpac Payway payment portal and we do not store your credit card information. There is also the option to receive our Email Newsletter updates. If you choose to receive these you should expect regular HTML newsletter content to arrive at the email address you provide.

Uses of Information

We use the information we collect from you for billing purposes and to fill your orders. We do not store your credit card information. If you have signed up to receive our Email Newsletter updates we may use your purchase history to personalise special offers and promotions. These offers and promotions will be delivered to you in the form of an email newsletter.

If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).We use the information we collect from you for billing purposes and to fill your orders. We do not store your credit card information. If you have signed up to receive our Email Newsletter updates we may use your purchase history to personalise special offers and promotions. These offers and promotions will be delivered to you in the form of an email newsletter.

Communications from the Site

Special Offers and Updates We will occasionally send you information on products, special deals & promotions. You can sign up for these emails from us any time on any page in the site.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.

Customer Service Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, in accordance with your wishes.

Supplementation of Information

In order to process your Credit Card orders, we use the Westpac Payway payment gateway, a third party service, to validate & verify your account information. All billing and account info is transmitted via a secure and trusted portal.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by De Grandi Cycle & Sport Pty Ltd. Please be aware that we, De Grandi Cycle & Sport Pty Ltd, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at enquiries@degrandi.com.au

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Email: info@degrandi.com.au

Customer Service: 03 5221 509